Terms Of Service

1. General Terms & Support Policies

1.1 All prices can be reviewed at https://www.ShivayHost.in at any time. We reserve the right to change prices and policies with prior notice.

1.2 Acceptable payment methods for services are provided on our official website.

1.3 As a registered customer of ShivayHost, you agree to receive emails promoting any special offers, including third-party offers. You may unsubscribe from newsletters by clicking the "unsubscribe" link. All information provided during registration is subject to ShivayHost’s Privacy Policy.

1.4 Support Policy: Although we advertise 24x7 support, this applies strictly to our Ticket System and Email Support. Phone calls and social media are not our primary support channels. For fast and proper solutions, always raise a support ticket. We usually reply instantly, but complex queries may take 24-72 hours to resolve.

1.5 Reseller Responsibility: If you use our Reseller Hosting, you must manage your own clients. We only provide support to the direct reseller owner. ShivayHost will not interact with your clients or handle their issues.

1.6 Free Migration: Free migration is complimentary and only applicable between the same control panels (e.g., cPanel to cPanel, Plesk to Plesk). We do not provide free migrations across different platforms (e.g., Plesk to cPanel).

1.7 Server Uptime & Hardware: In the rare event of server crashes, DDoS attacks, datacenter faults, or permanent hardware failure, we do not guarantee 100% data restoration. We highly recommend that clients maintain their own local backups.

2. Domain Registration, Expiry & Renewal Policy

2.1 Managed Agency Model & Legal Liability: All domain names are registered and managed under ShivayHost's administrative control as a 'Managed Service Provider'. ShivayHost acts as the Management Agent, while the client acts as the 'Beneficial User' granted exclusive usage rights. However, the client assumes 100% legal responsibility and liability for all content, activities, software, and files hosted on the domain. In the event of any illegal activity, we will instantly suspend the domain and cooperate fully with law enforcement agencies and cyber authorities by handing over the client's KYC, IP address, logs, and billing details.

2.2 Registration Liability: We provide Domain Registration, Transfer, and Renewal services. Domain pricing includes minor gateway charges. We accept no liability for the loss of any domain that fails to register due to invalid information, network errors, late payments, or technical faults beyond our control. Domain activation usually takes 15-20 minutes, but in some cases, it may take 48-72 hours.

2.3 Late Renewal Fee & Expiry Holds: All domains must be renewed before their exact due date. Once a domain expires, the website and DNS will be placed on hold (Suspended). If a domain is not renewed on time, a strictly defined "Late Renewal Fee" will automatically be applied to the invoice starting 1 day after the expiry date.

2.4 Strict 15-Day Renewal Window (Grace Period): Clients have a maximum of 15 days after the domain expiry date to reactivate their domain and restore services by paying the Standard Renewal Fee along with the applicable Late Renewal Fee.

2.5 Domain Transfers (Auth/EPP) & 60-Day Rule: As a beneficial user, you may request to transfer your domain to another registrar after the mandatory 60-day ICANN registration lock period. However, because this is a managed subscription, transfer-out requests (EPP/Auth codes) will strictly be authorized and provided ONLY for Active (Non-Expired) domains. If a domain has expired, the client MUST pay the renewal charges along with the Late Renewal Fee to reactivate the domain before any transfer request is entertained.

2.6 Permanent Deletion & NO Redemption Policy: ShivayHost operates on a STRICT NO-REDEMPTION policy. If the renewal invoice (including the late fee) is not paid within 15 days of expiry, the invoice will be permanently cancelled, and the domain will be marked as 'Expired'. After 15 days, the client permanently forfeits all beneficial usage rights, and the domain is surrendered to the registry or deleted. We do not offer any Redemption or Restoration services once this 15-day window is closed.

2.7 WHOIS Status Disclaimer: After a domain expires, global WHOIS databases may temporarily show the expiry date extended by 1 year (due to ICANN's Auto-Renew Grace Period). This is a technical placeholder. Unless the invoice is marked as "Paid" in your ShivayHost client area, your domain remains unpaid and subject to deletion after 15 days.

2.8 ClientHold & Trademark Violations: If your domain is placed on 'ClientHold' by the registry, we are not responsible, though we will assist in resolving it. Valid strictly for .IN domains: Customers cannot register domains that infringe on registered trademarks (e.g., amazon-deal.in, googleindia.in, facebookfollower.in). If found, we reserve the right to delete the domain or suspend the account without any refund.

2.9 Post-Renewal 60-Day Transfer Lock: As part of our managed domain services and infrastructure optimization, the renewal of your domain may occasionally involve internal backend transfers between our partnered upstream registrars. This backend process extends your domain validity by 1 year and ensures uninterrupted service. However, in accordance with ICANN policies, any such registrar-level transfer automatically imposes a mandatory 60-day transfer lock on the domain. Therefore, please note that domains cannot be transferred out to another provider for at least 60 days immediately following a successful renewal.

2.10 ClientHold & Trademark Violations: If your domain is placed on 'ClientHold' by the registry, we are not responsible, though we will assist in resolving it. Valid strictly for .IN domains: Customers cannot register domains that infringe on registered trademarks (e.g., amazon-deal.in, googleindia.in, facebookfollower.in). If found, we reserve the right to delete the domain or suspend the account without any refund.

3. Billing, Funds & Refund Policy

3.1 Invoicing & Suspension: All payment invoices are generated 7-14 days before the due date. Failure to pay by the due date will result in service suspension and ultimate termination. Late payments are subject to late fees.

3.2 Fund/Credit Balance: Funds added to the ShivayHost wallet (Credit Balance) are 100% Non-Refundable to the original payment method.

3.3 Shared Hosting Refund Policy: We provide a 15-Day credit back guarantee or a 5-Day Refund Policy to the original payment method on Web Hosting packages. Refunds are limited to one per customer (multiple services or signups do not qualify).

3.4 Non-Refundable Services: No refunds are granted for VPS, Dedicated Servers, SSL Certificates, Domain Registration/Renewal/Transfers, Addons (Dedicated IP), Hosting Renewals, installation fees, or custom software installs. Existing product upgrades or downgrades will not be refunded.

3.5 TOS Violations & Migrations: No refund will be granted if your account is closed/suspended due to TOS violations (Spam, Malware, Phishing, Over-use). Additionally, there will be no refunds if the customer requested free migration services, as administrative work has already been performed.

3.6 Claiming Refunds: To get a refund on eligible services, the customer must create a cancellation request from the client area and open a ticket. Refunds will be processed within 7-10 working days.

4. Disk Space, Resource Usage & Backups

4.1 Backup Policy: Free Backup is a complimentary service. Data backup is fully automated. We can only provide your data if the backup is available on our storage server. Backup rotation time is weekly, and we retain a maximum of 4 backups (subject to disk availability).

4.2 Backup Limits: cPanel accounts larger than 15GB WILL NOT be included in automated backups. ShivayHost is not responsible for files or data residing on your account. You agree to take full responsibility for all files and maintain your own local backups.

4.3 Resource Limits: All shared hosting plans are strictly for web hosting purposes. Where we mention "Unlimited" storage or bandwidth, it means we encourage usage according to normal website operations without harming server resources. Our servers are NOT for storage, media streaming, or gaming.

4.4 Unlinked Files: At least 90% of your web pages must be 'Linked' with files stored on our server. Websites containing no HTML documents or having a massive number of unlinked files (used as personal cloud storage) are subject to file deletion or account cancellation without prior notice.

5. Acceptable Use & Prohibited Content

Customer agrees to use the services for lawful purposes only. ShivayHost strictly prohibits the following content on our servers. No Refunds will be possible if we find such content:

1. Adult Content, Pornography, or Nudity.
2. Free Hosting distribution (For Reseller Users).
3. High Traffic News Websites (on shared servers).
4. Spam, Phishing, or Threatening Websites.
5. Email Marketing or Push Button Mail Scripts.
6. IRC Scripts/Bots, Proxy Scripts, or Anonymizers.
7. Pirated Software, Warez, or Hacker-focused tools/archives.
8. Image Hosting Scripts (similar to Photobucket/Tinypic) or Backup Storage.
9. Large collections of MP3/MP4, movies, wallpapers, or CD/DVD ISO Files.
10. Fraudulent Sites, Prime Banks Programs, Lottery Sites, or Bitcoin Mining.
11. Commercial Audio/Video Streaming.
12. IP Scanners or running background processes on shared servers.

5.1 Zero Tolerance Spam Policy: We take a zero-tolerance stance against sending unsolicited e-mail, bulk emailing, and spam. Per cPanel account limits apply (e.g., 100 emails). Any user who sends spam will have their account terminated without notice.

5.2 Copyright & Malware: Any account found violating copyright laws will be expeditiously removed. Customers must keep their scripts, plugins, and themes up to date. ShivayHost is not responsible if a site gets hacked or data is lost due to customer negligence.

6. Suspension & Termination

6.1 Hosting Termination: Hosting that expires and is not renewed within 14 days from its expiry date will be terminated completely. Deleted data cannot be restored. ShivayHost is not responsible if the client fails to check emails regarding renewals.

6.2 Reactivation & Recovery Fees: In case your server/account is terminated due to non-payment, or suspended due to malware, phishing, or prohibited content, a strict Reactivation/Data Recovery fee of ₹500 to ₹3000 INR will apply (depending on the account size and violation). There will be no rebate on this fee.

7. Affiliates Program

7.1 You can join our Affiliates Program for free.

7.2 We offer a 20% Affiliate Commission strictly on Shared Hosting plans. (No commission applies to VPS, Dedicated Servers, or Domains).

7.3 Minimum payout threshold: ₹750.00.

7.4 Commissions have a 10-day delay period and are only paid if the referred account is still active and in good standing.